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Case Study

How Lighthouse Management Streamlined Payments, Reduced Costs, and Boosted Satisfaction with Vantaca Pay

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Lighthouse Management

Headquarters: Arizona

Lighthouse Management, a boutique community management firm based in Arizona, has been in business for over 30 years. With a lean team serving a growing number of communities, operational efficiency is a top priority. As the company evaluated its payment processing options, the transition to Vantaca Pay quickly proved to be a transformative move for both staff and homeowners.

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The Challenge

  • Slow payment processing, causing delays in account updates
  • Time-consuming handling of bank returns
  • Frequent customer service inquiries
  • Payment delays on ledgers
  • Manual account follow-ups, requiring staff to recheck accounts several days after payment posting

The Solution

  • Streamlined operations with real-time payment posting and 30-second bank return processing, eliminating manual follow-ups.
  • Boosted revenue by increasing monthly payment income from ~$200 to nearly $1,000.
  • Reduced customer service burden through fewer homeowner inquiries and direct support from Vantaca’s team.

 

Real Results Using Vantaca Pay

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Real-Time Payment Posting

Speeds up account updates and service actions, eliminating the need for manual follow-ups.
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Modern & Convenient Payment Options

Apple Pay, Google Pay, and instant processing enhance the homeowner experience.
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Increased Revenue & Efficiency

Boosts monthly payment income and cuts bank return processing time from minutes to seconds.
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Built-In Support & Seamless Rollout

Dedicated Vantaca Pay support handles homeowner issues directly and provides customizable onboarding tools.
KM

“We’re no longer troubleshooting issues that aren’t ours to solve. That’s been a game changer.”

Kylie McGuire Director of Operations, Lighthouse Management
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The Impact of Vantaca Pay

For Lighthouse Management, Vantaca Pay wasn’t just a payment upgrade—it solved real operational challenges. Faster processing, fewer homeowner inquiries, increased revenue, and real-time updates have boosted efficiency and accuracy, positioning them for continued growth and improved service.

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