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Case Study

How Association Services Partners with Vantaca to Build Great Communities

Learn how Evelyn Dufford transformed Association Services with the help of Vantaca’s innovative software solutions, improving transparency, efficiency, and client satisfaction.

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Association Services

Established: 2000

Headquarters: Washington

Founded by Evelyn Dufford in 2000, Association Services grew alongside the rapid development in east Pierce County, Washington. With a strong focus on integrity, education, and collaboration, the company earned the prestigious title of Accredited Association Management Company in 2009.

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The Challenge

  • Customer service delays
  • Limited data visibility and reporting capabilities
  • Outdated software that restricted business growth
  • A need for better process automation and flexibility

The Solution

  • When Association Services identified the limitations of their existing software, they set out to find a platform that could support their growth and provide the flexibility they needed. 

 

A White Glove Implementation Experience with Vantaca

Kickoff
Kick-Off

Initial planning and discovery call
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Data Import & Workflow Configuration

Tailoring the software to unique business needs
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Training & Activation

Hands-on training for super users
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Post-Launch Support

Continuous guidance and optimization
Evelyn Dufford

“Vantaca is innovation with a sincere interest in making the industry and my company better.”

Evelyn Dufford Owner, Association Services
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Association Services’ Performance with Vantaca

  • Improved Customer Service: Faster response times and proactive solutions for homeowners
  • Scalable Growth: Ability to take on more clients with a lean staff
  • Increased Transparency: Greater visibility into business operations, enhancing communication with both staff and clients

Ready to get started with Vantaca?

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