12 KPIs Every Community Association Management Business Should Know

Unlock the secrets to data-driven success! It's time to leverage the power of data and analytics to stay ahead of the competition and meet the evolving needs of your customers.

Inside this ebook, you'll explore the five crucial categories of KPIs that are vital for community association management success:

• Customer Satisfaction: Discover how to ensure client happiness and meet their needs with KPIs like client retention and customer satisfaction.
• Financial Health: Track KPIs such as profitability, budget variance, and on-time payments/delinquency rate to ensure your company's financial stability and success.
• Human Resources: Assess employee satisfaction and retention rates to identify and address issues that can impact your workforce and overall company performance.
• Operational Efficiency: Measure KPIs like employee productivity, average time to close work orders, and scale to streamline processes and optimize efficiency.
• Sales & Growth: Analyze KPIs such as win/loss rates for new communities and growth to expand your business, enter new markets, and maximize profitability.